Return & Exchange

Thank you for shopping with www.kohinoorneha.com. We value your trust and strive to deliver high-quality products/services that meet your expectations. To maintain transparency and protect the interests of both our clients and our platform, we have outlined our Refund & Return Policy below.

1. No Refunds or Returns Accepted

At www.kohinoorneha.com, all sales are final. Once an order is successfully processed and confirmed, we do not accept any refund or return requests, except in certain limited and exceptional cases as described below.

This policy helps us maintain high levels of operational efficiency and ensure fair pricing for all our customers by avoiding unnecessary logistics, restocking, and service-related costs.

2. Exceptions – Damaged or Defective Products Only

While we do not offer refunds or returns for change of mind or dissatisfaction, we do make exceptions in the rare event of a damaged, defective, or incorrect product being delivered.

Replacement should be raised within 24 hours and the replaced product will be delivered within 5-7 days

Conditions for Reporting:

  • The issue must be reported within 24 hours of delivery.
  • The item must be unused, unwashed, and in original packaging with all tags intact.
  • Unboxing video or photo evidence must be provided for verification.

If your claim is verified, we may offer:

  • A replacement of the damaged/incorrect product (subject to availability), or

Note: Failure to report the issue within 24 hours may disqualify you from receiving a replacement or store credit.

3. Non-Eligible Scenarios for Refund or Return

We do not entertain refunds or returns under the following circumstances:

  • Customer ordered the wrong size, color, or variant by mistake
  • Minor color or design variation due to screen resolution or lighting
  • Delay in delivery due to courier, weather, or external factors beyond our control
  • Sale, discounted, or promotional items
  • Personalized, customized, or made-to-order items

Orders confirmed and dispatched as per policy

4. Cancellation Before Processing

  • Orders can only be canceled within 2 hours of placing the order or before processing/shipping (whichever is earlier).
  • Once the order moves to the processing stage or is shipped, cancellation is not possible.

5. Our Commitment

We are committed to offering clear communication, quality checks, and secure transactions. While we maintain a strict no refund/return policy, we remain available to
assist with any product concerns and strive to ensure your satisfaction through proactive customer service.

6. Contact Us

If you have any concerns, questions, or require assistance, please contact:

📧 Email: Kohinoor.28neha@gmail.com
📞 Phone: +91 9882459978
📍 Business Hours: Monday to Saturday, 10 AM – 6 PM